Patients' Rights and Responsibilities
At Dr Ogbara Foundation Clinic, we are committed to providing our patients with the highest quality of care and ensuring that their rights are respected and upheld. Our Patient Bill of Rights outlines the fundamental rights that every patient is entitled to during their healthcare journey with us.
Patient's Rights
Patients have the rights to:
- Be treated with respect, regardless of gender, race, religion, ethnicity, disability, economic circumstances or allegations of crimes..
- Relevant information in a language and manner the patient understands. Information made available to patients shall include diagnosis, testing, treatment to be used, the risk of treatment, side effects of medication and the cost medical care.
- Receive urgent, immediate and sufficient interventions and care in the event of emergency.
- Know health care team and right to develop a collaborative plan to prevent recurrence of medical problems.
- Decline care, choose or change Health Care Provider and shall take responsibility for what happens if planned treatment is rejected.
- Decline or consent to participation in medical research, experimental procedures or clinical trials.
- Be treated in clean, safe and secure healthcare environment.
- Privacy and confidentiality of medical records
- Timely access to detailed and accurate medical records and available service.
- Transparent billing and full disclosure of any costs, including recommended treatment plans.
Patient's Responsibilites
Patients have the responsibilites to:
- Give correct and complete information about current symptoms, including pain and medications.
- Give information about medical and health history.
- Request information about range of services available including the identity, skills and credentials of professionals and care givers.
- Ask questions if treatment being given or planned treatment by a Health Provider is not understood or part to be played in the plan is not understood
- Follow recommended treatment plan agreed to by Health Provider
- Report dissatisfaction through appropriate channel provided by the Health Provider. Provide sufficient details of dissatisfaction. If dissatisfied with outcomes, report to appropriate regulatory authority.
- Keep appointments or notify Health Providers within reasonable time frame if there is a need to cancel visit
- Follow the hospital's rules regarding smoking, noise and use of electrical and electronic equipment within the hospital.
- Pay for care including emergency treatment
- Treat service provider staff with courtesy and respect, free from discrimination and harassment.
- Comply with directives, instructions and advice of attending professionals
- Comply with operational rules and regulations of the facility for the safety and security of all.
- Respect the rights of other patients.
Take the First Step Towards Better Health
Schedule an appointment with us today and experience healthcare that puts you first.